Shipping and Return Policy

Currently, our company provides two online ordering and delivery services:
1. Pick up at the store: Use your phone number to pick up the ordered goods at the store.
2. Shunfeng Express: Express to the customer's designated location. Our company is a partner with Shunfeng Express. All goods will be delivered by Shunfeng Express and can be picked up at all Shunfeng Express pickup points.

Freight Calculation (SF Express)

$30 for first 1kg
Total weight 2kg $44
Total weight 3kg $58
Total weight 4kg $72
Total weight 5kg $86
Total weight 6kg $100
Total weight 7kg $114

Pickup NoticePickup Notice

• Pick-up address: Shop 14, G/F, Quan Yin Building, Chun Yin Square, Yuen Long, New Territories, Hong Kong [Lucheng Pharmacy].
• In order to avoid waiting when you visit, please notify us in advance to pick up the goods. We need to check whether the inventory is sufficient and prepare the goods (pack them).
• Self-pickup period:
• Monday to Sunday: 10:00am-19:00pm | (If you need to pick up the goods at other times, please make an appointment first)
• Saturday/Sunday: 10:00am-19:00pm (If you need to pick up the goods at other times, please make an appointment in advance)
• Customers can send their own couriers for delivery. If necessary, we can provide customers with the total weight and volume of the goods received.
• To pick up the goods, you can park near Exit B2 of Long Ping West Rail Station and next to the Yuen Long Federation of Trade Unions.
• ----------------------------------------

*If it exceeds 7kg, the company will arrange a company car for delivery

*Note: If each package is less than 1kg, it will be calculated as 1kg.
*All milk powder and any health care products are calculated based on the above express delivery price (the weight of the packaging bag or box is already included)

If customers find that the product is damaged or damaged after receiving the goods, they can call our customer service hotline within two days after receiving the goods to confirm the situation. We will process it immediately after receiving it. If the product is found to be damaged due to delivery or shipment, our company will generally return the product.

Return, Exchange and Refund Policy

Chinese version (last updated: 01/08/2022)

"7-day exchange and return service"

[Tai Haopi] provides you with "7-day exchange and return service" .

• Products that do not match the order (including but not limited to product specifications, styles, quantities, etc.);
• The product is defective (including but not limited to quality defects, damage during transportation, etc.);
• The product does not match the description on the product page (including but not limited to product use, product function, etc.)

Only one return/exchange can be arranged for each order. Please ensure that the product does not fall into the list of non-returnable products and keep the complete product, tag (if applicable) and packaging box/paper. Returns will not be accepted if they are missing, damaged or lost. Products with confirmed quality problems will be returned or exchanged within 7 days from the date of receipt. Once your application is approved, we will refund you.

Items that are not returnable or exchangeable

In addition, due to relevant terms and hygiene reasons, the return policy does not apply to the following products.

include:

• Products marked "No Returns or Exchanges" on the product description page
• Groceries, beverages and foods that are perishable and have a short shelf life;
• Accessories, swimwear, socks, underwear, personal products and clothing;
• customized products;
• Goods that have been used or opened;
• Damage caused by improper use of the product (including but not limited to overheating, artificial damage, etc.);
• Items not sold by [Tai Haopi]
  
  

If we receive goods that are not returnable or exchangeable, we will send the goods back to the shipping address in the order (the shipping costs will be borne by you) , and no refunds or exchanges will be made . The product list will be updated from time to time. For details, please refer to the return/exchange instructions on the product description page.

giveaway
All gifts are non-refundable or exchangeable. For some specially noted discounts or promotions, the entire order must be returned, and partial returns and refund applications will not be accepted.
If the return does not reach the current threshold of full discounts and full gifts, the discounts and gifts must also be taken back and returned. If the number of items with combined discounts is not reached after the return, the original price of the retained items will be restored.

The order is canceled by the merchant <br>If your order is canceled due to the merchant being out of stock or for other reasons, the relevant order payment will be refunded to your credit card account within two weeks . If your canceled product is one of the products in a discount package, the price of the products in the package will not increase or decrease accordingly.

Return and exchange service process

1. Please email info@taihopai.com and we will contact you within 2 working days.
2. Please provide your order details in the email: your name, order number and the problem with the product (if any) and relevant photos. Please make sure all information is correct.

iii. Provide clear pictures of the product

 

We will arrange return, exchange or refund after confirmation . If our warehouse does not receive your return, [Tai Haopi] reserves the right to refuse a refund. In addition, if the product you want to exchange is not in stock, we will issue a refund. You will receive an email notification after the return/exchange process is completed.

In case of any dispute, [Taihaopi] will reserve the right to make the final decision.