Q&A產品解說

1. Delivery arrangements | Freight calculation | Delivery countries

Under normal circumstances, after the order is confirmed and the payment is successful, we will arrange delivery within 1-2 working days, and then deliver it via the courier company.

The following is the delivery flow chart for domestic orders:

2. Analyze orders

If the goods ordered exceed the regulations or requirements of the shipping destination, including but not limited to quantity, weight or order total, we will automatically split the order into smaller packages or send them on different days to comply with relevant regulations. The tracking number of your package will be notified to you via email

The following is a flow chart for split orders:

3. Website security system

Please note that no system can be completely immune from intrusion, nor can any information provided on the Internet be completely secure. Therefore, the Company cannot guarantee the security of the information you transmit to the Company or receive from the Company over the Internet, but we will make every effort to protect the security of the information you provide.

4. Order shipping notification and order tracking

Our company will send a shipping notification email and SMS message to the email address and mobile phone number of the order that has been successfully confirmed for payment, detailing the delivery content, order tracking number and postal company's web link for your convenience. Track the progress of your order shipping online. If you cannot find the "Shipment Notification" email, please check the spam folder in your email or contact our company.

5. Shipping time

After receiving your order, our company will process the shipment as soon as possible to ensure that you receive the purchased products as soon as possible. However, delivery time may be affected by factors such as import laws, delivery methods, shipping arrangements, weather, emergencies, local holidays or festivals in individual regions. All listed delivery times are estimated delivery times, and we are not responsible for any damage or loss caused by delivery delays due to customs policies or tariffs. The company's office hours are Monday to Friday, 9 am to 1 pm and 2 pm to 6 pm, Hong Kong time, except Hong Kong public holidays. Orders placed from Monday to Friday will be processed and shipped within three working days; orders placed on Saturdays, Sundays and public holidays will be processed and shipped on the following working days. In order to protect the safety and interests of customers shopping on this website, first-time shopping orders require repeated verification of credit card information with the bank before shipment. Therefore, the delivery time of your order may be longer than that of normal orders. During this period, you can log in to "My Account" to check the order processing status.

6. Undeliverable order issues

6.1 All items once ordered are non-returnable, exchangeable or refundable. In case of any dispute, our company reserves the right of final decision. If the order cannot be delivered due to factors such as wrong delivery address, wrong postal code, no one to receive it after multiple deliveries, exceeding the personal annual transaction amount, etc., the goods cannot be cleared for customs and/or the recipient refuses to accept the package, etc. , 20% of the total order amount will be deducted as a handling fee when refunding. We can re-ship the returned package, but you will need to pay the re-shipping fee again.

6.2 All packages returned to the Hong Kong warehouse due to problems must be re-sent within 90 days. Our company will notify the customer using the contact information provided by the customer (including phone number or email). The customer is responsible for contacting us for further processing, otherwise All items will be considered scrap and will be handled by our company without any objection from the customer or purchaser.

 6.3 In accordance with customs policies, the orderer's identity information needs to be authenticated by real-name authentication. Some packages may need to provide ID or passport photos for customs clearance. If the customer or purchaser fails to provide the relevant ID card or passport for authentication, If the package cannot be delivered due to the photos, the order will not be returned or refunded.

7. Shipping and customs duties in mainland China

 7.1 According to the "Notice on Tax Policies for Cross-border E-commerce Retail Imports", starting from April 8, 2016, the identity information of the purchaser (orderer) of cross-border e-commerce retail imported goods needs to undergo real-name authentication. Therefore, the recipient The name must be the same as the Chinese name shown on the ID card or passport.

7.2 There is an upper limit on the purchase amount of cross-border e-commerce retail imported goods for personal use. The single transaction amount cannot exceed RMB 5,000, and the annual transaction amount for individuals cannot exceed RMB 26,000. When your single purchase amount exceeds RMB 5,000, this website will prompt you to remind you; and when you confirm your order, it means that you have understood your personal annual transaction limit. All orders exceeding the transaction limit of cross-border e-commerce retail imported goods for personal use may result in delays in customs clearance. The company is not responsible for any damage or loss caused by delivery delays due to customs policies or tariffs. responsibility.

Hong Kong is an independent customs territory, and many items are not required to pay customs duties when imported into Hong Kong. However, when you send mail from Hong Kong to other countries in the world, your mail may need to collect certain taxes according to the requirements of the local customs before it can be successfully delivered locally.

No matter which country in the world you are sending to, such as the United Kingdom, the United States, Japan, Canada, Taiwan, etc., here are some basic things you need to know about basic duties and taxes when sending international shipments.

How to calculate tariffs

• No matter what the items you are sending are, your mail must go through the import process, and the customs of the country of destination will determine whether taxes need to be paid and the amount of taxes that need to be paid in accordance with the law;
• Since all customs duties are determined by the customs at the destination, the details of the tax amount cannot be confirmed until the mail arrives in the recipient country.
• Customs usually determines the amount of tax and the customs clearance procedures to be carried out based on the place where the mail is sent, the value of the items in the mail, the purpose of the mail, the type and quantity of the items
• Mail items that are determined to be taxable by the customs at the destination must pay customs duties first before they can be cleared.
• When shipping through Taihopai-Mall, you can also handle everything from shipping progress, customs clearance documents to customs duties on the online platform.

Shipper's Guide to Duties and Taxes

When shipping internationally, the importance of understanding duties and taxes

Calculate tariffs

Regardless of whether the shipment is a gift or not, it must go through the import process, and the import process will be determined by the customs laws of the country of shipment. Shipments are cleared based not on their destination, but on their place of origin, value and quantity. Dutiable shipments are subject to customs duties, which are duties or taxes that are levied when goods are shipped across international borders.

The calculation of customs duties depends on the taxable value of the dutiable shipment. For the purposes of this calculation, the classification code of a dutiable shipment is called the unified classification code.

This system code has been developed by the World Customs Organization and is constantly evolving

Who is responsible for paying?

While account holders may pay for features, generally speaking, the recipient is responsible for paying duties and other taxes.

In this case, after the shipment is delivered, an invoice for customs duties and other taxes is issued to the customer, who pays the taxes on behalf of the recipient at the destination and pays a small administrative fee.

Cross-border taxation

Although some free trade zones exist around the world, customers shipping cross-border shipments are usually required to pay taxes on their shipments. Taxes are usually related to the economic policies of protective trade systems and trade restrictions between countries.

Only imported shipments are subject to tax, but export shipments are sometimes subject to tax.